Smart Breast Pump, Smart Alerts

April 20, 2017

Understanding the Alerts and Alarms on Your Sonata Breast Pump

Sonata is our first smart breast pump, and that means more than just connecting to an (awesome) app. Sonata’s alerts and alarms were designed to take the guesswork out of troubleshooting, so you can get the most out of your breast pump’s performance. Watch the video below or read on for some tips to help understand Sonata’s alerts and how to find and fix any issues that may pop up.

Air Leak

If your breast pump has an air leak, you might experience lower suction. You’ll know there’s an air leak in your breast pump system when Sonata beeps and the leak icon illuminates.

What to do: Continue pumping, but check to ensure your kit is assembled correctly and your tubing is securely attached. You should also check that your breast shields are sealed and properly fitted. Lastly, inspect parts to make sure they are clean and not damaged. Once the leak if fixed, the alert will no longer show on the breast pump display.

Battery Drained

If you see an empty battery cell with the “bAtt” abbreviation on the screen, the battery is drained.

What to do: To continue pumping, plug in your breast pump using the Sonata power adaptor. If you’d like to pump on battery, charge the battery for up to 12 hours.

Battery Broken

When Sonata chimes and flashes an empty battery, the breast pump can no longer run on battery power alone.

What to do: To pump, plug Sonata into an outlet.

Lost Bluetooth® Connection

A lost or weak connection between MyMedela, Sonata, and your device can be easily fixed.

What to do: First, make sure your mobile device is within 16 feet of your breast pump with no interference from other devices. Power off Sonata and your mobile device, then turn them on again. Re-open the MyMedela app, and check that Bluetooth is enabled on your phone. If you’re still experiencing issues, make sure MyMedela and Sonata are paired correctly.

Bluetooth Broken

When Sonata chimes and flashes the “Err” abbreviation, the Bluetooth within Sonata is no longer able to connect – but the breast pump will still work!

What to do: First, try resetting your breast pump by plugging it in and holding down the power button for up to 10 seconds, or until the display flashes. If the error still displays, call our customer service team for help.

General Alert

Sonata will chime and flash the word “CALL” when an issue needs technical support. If you see this, the breast pump is no longer in working condition.

What to do: Call our customer service team, and we’ll guide you through next steps.

If you have questions about how to assemble, use, or clean your Sonata, check the instruction manual or the helpful videos on our YouTube page for answers. And as always, if you ever have an issue with one of our products that you can’t solve, our customer service team is happy to help!

10 thoughts on “Smart Breast Pump, Smart Alerts

    • Hi, Sophia! Our Sonata Breast Pump comes with a one-year warranty. If you have any other questions, feel free to reach out to our team at 877-633-3522.

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