Tips for Troubleshooting Your Medela Breastpump

October 11, 2012
Tips for Troubleshooting Your Medela Breastpump

We know how much moms rely on their pumps to provide breastmilk and we can’t imagine the frustration a mom must feel when her pump isn’t working properly. We never want you to feel helpless if you encounter problems late at night or when you’re unable to reach out to Customer Service.

So if you’re ever in a pinch, please use these Medela troubleshooting tips to help. Here are some frequently asked questions about troubleshooting your breastpump. Please share any additional questions you have in a reply/comment at the bottom of this post.

My pump is losing suction.
If you are experiencing low suction, first check the valves and membranes:

  1. Separate the membranes from the valves
  2. Inspect the valves and membranes for damage, including cracks, chips, holes or tears.
  3. If a part is damaged, discontinue use and purchase or order a replacement.
  4. Wash the valve and membrane using warm, soapy water. Allow parts to dry completely before reassembling.
  5. Reassemble your pump, ensuring that each piece fits snugly and lies flat.

Then, check the breastshields and connectors to make sure there are no cracks. Also, make sure they attach securely.

Clean the tubing and faceplate if there is any sign of condensation and/or milk. (Faceplate instructions only apply to Pump In Style Advanced models).

  1. Begin by turning off your breastpump and removing it from the power source.
  2. Remove tubing without wiggling or pulling at an angle.
  3. Rinse tubing in cool water to remove any breastmilk residue.
  4. Wash tubing in warm soapy water, rinse in cool water and hang to dry thoroughly.
  5. Snap off the faceplate using the thumb tab and soak in warm, soapy water for 5 minutes.
  6. Clean with a soft brush or dish cloth and allow it to dry completely.
  7. Wipe diaphragm with a clean damp cloth (no soap).
  8. Then, locate the 3 connection points on the reverse side of the faceplate and reconnect the faceplate back to the pump.

Finally, inspect these connection points to ensure they’re attached securely:

  1. Tubing adapter to breastshield connector
  2. Tubing end to faceplate port
  3. Faceplate to backplate

Once you’ve completed these steps, turn on your pump and check the suction.

There’s condensation in my tubing.
If you notice moisture in your tubing, leave your tubing attached with the pump still running while you store your breastmilk after you’re finished pumping.

This will allow any condensation that has formed from the natural results of humidity to dry in the tubing.

Milk in tubing.
If milk accidentally gets in tubing, turn off the pump and remove it from the power source (Faceplate instructions only apply to Pump In Style Advanced models.)

  1. Remove tubing without wiggling or pulling at an angle.
  2. Wash tubing in warm soapy water and hang to dry thoroughly
  3. Snap off the faceplate using the thumb tab and soak in warm, soapy water for 5 minutes.
  4. Clean with a soft brush or dish cloth and allow it to dry fully
  5. Wipe diaphragm clean with a damp cloth (no soap).

If you still experience problems, please reach out to Medela Customer Service. They’re happy to help and will do their best to come up with the best solution possible. Also, refer to your instruction manual for more details.

87 thoughts on “Tips for Troubleshooting Your Medela Breastpump

  1. My pump is losing suction. All removable pieces have been repaired and Medela tells me it is too old to fix or attempt to fix. I am left with no pump and my supply is decreasing. Anyone have any other tips. I really want to continue breastfeeding and I am very disappointed with the lack of solution from Medela.

    • Same issue mine is only two months old. It’s suppose to be hands free pumping…. I have to hold the bottles or they will just fall off the breast. I was really pleased at first but now starting to regret that feeling :(

      • Hi Sara,

        I’m sorry to hear that you’re having trouble with your pump. Customer Service would be happy to help you, please reach out at 1-800-435-8316.

        Thank you,
        Kathy

  2. My wife is on her 3rd Medela pump (2 that were warrantied). The problems we have are that there is a loss of suction and not pulling out the milk. She has called customer service and all they can do is send a new pump. We went to a authorized seller and they helped my wife but they didn’t understand that it is still not pumping enough she doesnt even make it to the hind milk (the pump pulls less than .5 ounces each breast). My wife said before the problems started she was able to get 3 ounces each breast (10 min each side) if not feeding before, and 1.5 to 2 ounces (10min each side) if our son fed before. This has been a frustrating few weeks because even the lactation nurse wasn’t understanding that the pump isn’t pulling out as much before. (she does do compressions to help as well). Any and all help would be appreciated.

    • Hi Jordan, I’m very sorry to hear about your wife’s pump troubles. Has she been fitted for breastshields? It’s important to have the proper breastshield fit in order to pump both comfortably and efficiently. Here is more information on finding the right fit: http://bit.ly/J9DYXu. Hope this helps, let us know if you’re still having issues and we’ll help to find a solution. – Kathy

      • Jordan described my exact situation…to the same amounts, as well.
        I’ve only used the pump for less than 9 months.
        I’m so frustrated!
        It’s putting me in a terrible mood since not only am I still nursing my son, but I’m pumping extra during with hours to keep my supply up for a friend who won’t be able to nurse her twin babies.

  3. Same exact problem with the suction! Called the customer service number above and the representative was courteous, professional and could not have been more helpful!

    • Hi Tiffany,

      I’m very happy to hear that you had a good experience with our Customer Service team. Please don’t hesitate to reach out again with questions or concerns in the future. Thanks for sharing with us!

      Kathy

  4. My pump has lost suction on the left side. I’ve only had it for about 9 weeks. I’ve tried everything and it’s still not working. I’m trying to keep my supply up but it’s going down because I can not pump when I need to. What do I need to do to get my pump working or get replaced? This pump was pretty expensive & I shouldn’t have to buy another after only 8 weeks of using it.

    • Hi Olivia,

      I’m very sorry to hear about the trouble you’re having trouble with your pump. Our Customer Service team would be happy to help you, please reach out at 1-800-435-8316.

      Thank you,
      Kathy

  5. I am having a very similar problem, I have tried everything! I would like to call customer service to potentially get a replacement, however I do not have I recipe anymore since it in over a year old but I plan on using it as long as possible?
    Thanks you in advance!

    • Hi Chelsea,

      I’m sorry to hear that you’re having problems with your breastpump. To get in touch with our Customer Service team, please call 1-800-435-8316.

      Thank you,
      Kathy

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